If you have a claim during regular business hours, please call our offices directly. During non-business hours, the following information may be helpful.

Claims:

Please notify MassOne if you report a claim directly to the company.

Acadia Insurance Company 800-691-4966 or www.acadiainsurance.com

Associated Employers Insurance Company 866-270-3356 or www.aeicservice.com.

CNA 877-262-2727

Central Insurance Company 419-238-1010 or www.central-ins.com

Chubb Insurance 800-252-4670 or www.chubb.com

Commerce Insurance 800-221-1605 or www.commerceinsurance.com.

General Casualty 888-737-8256

Guard Insurance 888-639-2567

MPIUA(Fair Plan) 800-392-6108 or www.mpiua.com

National Grange Mutual 877-425-2467

Norfolk & Dedham 800-688-1825

Patrons Mutual 800-621-5410 or www.patronsgroup.com

Peerless Insurance 800-522-1752

Philadelphia Insurance 800-765-9749 or www.phly.com

Quincy Mutual 800-490-0047

Safety Insurance 800-951-2100 or 617-951-0600

The Hartford 800-327-3636 or www.thehartford.com

Vermont Mutual 800-732-1927

If you are insured with any other companies, please call our office and your call will be returned on the next business day.

You will need the following information to expedite claim processing:

  • Year and make of vehicle
  • Driver of your vehicle
  • Driver of the other vehicle (if applicable)
  • Date of Accident
  • Where it happened
  • What local police were contacted (if any)

Fire or Water Emergency

If you are calling regarding an emergency related to fire & water damage involving property at your home or business, please call Action Fire Restoration in Chicopee at 1-800-783-7668. Action has a 1-hour response time, 24 hours a day, 7 days a week to assist with a disaster situation.

Note: If you are a business, contact your building owner immediately. Do not contact Action Fire unless directed to do so by the owner of the building.

For emergency carpet and upholstery cleaning, you can contact Sterling Quality Cleaners at 1-800-352-6802.

Other Emergencies

If you have an emergency of another nature and need to speak to someone before the next business day, you can reach Ross Gorman at 413-369-4274.