Of the completed comment cards we have received:

• 94% indicated the client was completely happy with the service they received from MassOne

• 100% indicated that the respondent would recommend MassOne Insurance Agency to others

Here's a sample of customer comments, both from the comment cards and from letters received at the office:

"This agency was a breath of fresh air! They did everything possible to get me what I needed."
-- Laura

"I'm a new customer -- very impressed by the personal continuity."
-- Andrea

"Very good." -- Anonymous

"I do recommend MassOne to people…They're terrific! -- Anonymous

"You explained everything to my children, which was very nice."
-- June

"I want to extend our thanks to you and MassOne for your thorough and quick response after being informed of my Aunt's house fire. Your concern and guidance along the way were most appreciated. We were very pleased and surprised at how quickly things happened. Many people worked diligently as a team to make my Aunt's home safe for her to return in record time. For a fire, our experience was a positive one. Thank you for your support and expertise during this process."
-- Katherine

"Just a note to bring to your attention the consistently helpful and expeditious service rendered to us by Denise Wall in your South Deerfield office. She is a superb representative of your company."
-- K. S.

"I have always received excellent, pleasant and professional service from Terri at the Shelburne Falls insurance office. They do an outstanding job."
-- J. G.